Return & Refund Policy
Effective Date: 2/8/2026
At Blue Barn Woodcrafts, we want you to love your purchase. Because many of our items are handmade and custom, our return policy is outlined below.
Returns
Non-Custom Items
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Returns are accepted within 14 days of delivery.
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Items must be unused, in original condition, and in original packaging.
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Buyers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Custom or Personalized Items
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Custom and personalized items are non-returnable and non-refundable unless they arrive damaged or defective.
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Please double-check all customization details before placing your order.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue.
We will offer a replacement or refund, depending on the situation.
Refunds
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Approved refunds will be issued to the original payment method.
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Shipping costs are non-refundable unless the error was on our part.
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Refunds may take 5–10 business days to appear, depending on your payment provider.
Cancellations
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Orders may be canceled within 24 hours of purchase if production has not started.
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Custom orders cannot be canceled once production has begun.
Exchanges
We do not offer direct exchanges. If eligible, please return the item and place a new order.
Contact Us
For returns, refunds, or questions, contact us:
Blue Barn Woodcrafts LLC
Knightdale, North Carolina, USA
Email: info@bluebarnwoodcrafts.com